Delivery
Parcel: I aim to parcel and post within 3 days. I take great care to protect my handcrafted ceramic products. I carefully wrap in biodegradable tissue paper and use recycled bubble wrap when needed. Should your order arrive damaged :-( please notify me immediately.
Post: I aim to post with Royal Mail as I have a lovely Postie who wants to keep busy. Match strikers need to be sent by my local carrier as they contain matches. Tracking numbers are provided for all orders, allowing you to see postal progress.
Standard postage is to the UK only. If you are overseas, send me a DM and we can make a plan.
Cost: Postage and packaging charges will be added at the checkout dependent on parcel weight, if you are local to me in Nailsworth you are welcome to collect in person.
Returns: If you change your mind about your purchase, please package carefully and post back to me via your favourite carrier within 14 days. You product will be refunded on safe arrival.
Discounts: I don’t offer discounts but I often add a little extra gift to your parcel when you buy a few items x
GDPR: Personal details including addresses will be used to fulfil orders only following EU GDPR rules.